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Overcoming Negativity in the Workplace
 Complainers,
grippers, and unproductive team members bring everyone down. The key
to obliterating negativity in the workplace is to understand the underlying
problems of how people react under pressure.
- Uncover the roots of negative behavior
- Take steps to improve the situation
- Coach negative behavior using the 5-step
process
AUDIENCE
This module is designed for all employees and managers who need
to understand and respond to negativity from co-workers and customers.
FORMAT AND LENGTH
This module can be presented in two to four hours, depending on
participants' skill level and teaching objectives. The module includes:
- Break out groups to solve team
problems
- Discussion on techniques for team
development
- Exercises and presentations
- Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text
and exercises, are bound and three hole punched. The module is divided
into three sections, one for each phase of training: the Pre-Workshop
Assignment, the Workshop Material, and the Post-Workshop Action Items.
Participant's workbooks can be used for classroom instruction or on
a self-paced basis.
The leader's guide contains the same material as
the participant's workbook, with the addition of a section of introductory
notes, answers to exercises and explanatory margin notes. The leader's
notes contain tips and techniques on setting up and administering
the session, checklists, and other teaching aids. Other beneficial
components include:
- A listing of suggested videos
which complement the material.
- Notes which highlight key points,
provide tips for training, and detail competencies to be gained.
- Margin Notes on the workshop
materials which guide the leader through the material and indicate
when to ask questions, encourage discussion, use flip charts,
break into groups, and refer to specific material.
OBJECTIVES OF THE MODULE
By the end of this module, the participants
will be able to:
- Identify the
signs of negativity in the workplace.
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Identify the results
of negativity.
- Define specific
negative styles.
- List attitudes, behaviors
and words of negativity.
- Conduct a coaching session
to alleviate negative behavior.
- Develop and present an
action plan to resolve negativity in their work unit.
Merit Training Corporation
Phone: 800-677-1667
e-mail: info@merittrainingcorp.com
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