Technical aspects of the job are best taught with one-on-one training. This module provides instruction on how to teach co-workers processes and systems. The module shows:
- How to convey information to all styles of learners (visual, audio, kinesthetic)
- How adults learn
- How to summarize key points and conduct effective training sessions
AUDIENCE
This module is designed for managers and co-workers who need to transfer their expertise to employees' contributions are acknowledged and rewarded.
FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:
- Break out groups to solve team problems
- Discussion on techniques for team development
- Exercises and presentations
- Practice sessions and role plays
COURSE MATERIALS
The participant’s workbooks contain reference text and exercises, are bound and three hole punched. The module is divided into three sections, one for each phase of training: the Pre-Workshop Assignment, the Workshop Material, and the Post-Workshop Action Items. Participant's workbooks can be used for classroom instruction or on a self-paced basis.
The leader’s guide contains the same material as the participant's workbook, with the addition of a section of introductory notes, answers to exercises and explanatory margin notes. The leader’s notes contain tips and techniques on setting up and administering the session, checklists, and other teaching aids. Other beneficial components include:
- A listing of suggested videos which complement the material.
`Notes which highlight key points, provide tips for training, and detail competencies to be gained.
- Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.
OBJECTIVES OF THE MODULE
By the end of this module, the participants will be able to:
- Articulate the purpose of training and its importance as a total quality management skill.
- Define their role in training.
- Distinguish the differences between training and coaching.
- Identify the training needs of their staff.
- Identify types and sources of training.
- Demonstrate their mastery of key training techniques.
- Organize and plan an effective training session for their employees.
