Everyone wants to be appreciated for their contribution to the team, but cheer leading may not come naturally to managers. Understanding employee motivations and reinforcing positive behavior are keys to maintaining high morale and commitment from employees. This module provides insight into:

• Effective ways to reinforce, recognize and reward employee performance
• Extrinsic and intrinsic awards
• Determining what motivates individuals
• Innovative and practical means of recognizing employees

AUDIENCE
This module is designed for managers who need to learn methods of creating a motivational environment where employees' contributions are acknowledged and rewarded.

FORMAT AND LENGTH
This module can be presented in two to four hours, depending on participants' skill level and teaching objectives. The module includes:

• Break out groups to solve team problems
• Discussion on techniques for team development
• Exercises and presentations
• Practice sessions and role plays

• A listing of suggested videos which complement the material.
• Notes which highlight key points, provide tips for training, and detail competencies to be gained.
• Margin Notes on the workshop materials which guide the leader through the material and indicate when to ask questions, encourage discussion, use flip charts, break into groups, and refer to specific material.

OBJECTIVES OF THE MODULE

By the end of this module, the participants will be able to:

1. Understand how to clarify expectations of performance.
2. Identify the factors that influence behavior.
3. Measure and track performance.
4. State the basic elements of effective reinforcement of good performance.
5. Explain how recognition and reward programs relate to the basic elements of motivation.
6. Praise employees effectively.
7. Develop an appropriate and effective reward program.
8. Practice recognizing and rewarding employees.