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Creative Problem Solving With the 4-Step Process
Employees
are often the best problem solvers -- they know the situations and
see first hand the results of the problem. Involving them in the problem
solving process and keeping them aware of how they impact the team
can be a refreshing source of bright ideas. The four-step process
includes:
- Identify
the problem and the opportunity gaps
- Analyze the
problem using data analysis and collaborative tools
- Generate
and evaluate ideas and make a decision
- Decide on
an Action Plan: Names, Dates, Details
AUDIENCE
This module is designed for team members who need to be able to
identify root causes, brainstorm alternatives, and develop action
plans to implement a workplace problem.
FORMAT AND LENGTH
This module can be presented in one to two days, depending on participants'
skill level and teaching objectives. The module includes:
- Break out groups to solve team
problems
- Discussion on techniques for team
development
- Exercises and presentations
- Practice sessions and role plays
COURSE MATERIALS
The participant's workbooks contain reference text
and exercises, are bound and three hole punched. The module is divided
into three sections, one for each phase of training: the Pre-Workshop
Assignment, the Workshop Material, and the Post-Workshop Action Items.
Participant's workbooks can be used for classroom instruction or on
a self-paced basis.
The leader's guide contains the same material as
the participant's workbook, with the addition of a section of introductory
notes, answers to exercises and explanatory margin notes. The leader's
notes contain tips and techniques on setting up and administering
the session, checklists, and other teaching aids. Other beneficial
components include:
- A listing of suggested videos
which complement the material.
- Notes which highlight key points,
provide tips for training, and detail competencies to be gained.
- Margin Notes on the workshop
materials which guide the leader through the material and indicate
when to ask questions, encourage discussion, use flip charts,
break into groups, and refer to specific material.
OBJECTIVES OF THE MODULE
By the end of this module, the participants
will be able to:
- Identify the steps in the Improvement
Process.
- Identify techniques for implementing
an Improvement Process.
- Use data sources
effectively.
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List steps in the Problem
Solving Process.
- Use the Problem Solving
Process.
- Conduct a problem-solving brainstorming
session.
- List the service quality problems
in their workplaces.
- Create an action plan
for solving a quality in their department/work unit.
Merit Training Corporation
Phone: 757-546-7703
e-mail: info@merittrainingcorp.com
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